Discover the various methods Australians can use to give product teams at Microsoft constructive feedback to help enhance offerings and customer satisfaction.
As global technology giant and software stalwart Microsoft continues to release new cloud tools, AI services, computing devices and gaming consoles, it actively solicits customer input to iteratively strengthen user experiences.
For Australians who rely daily on Microsoft Office apps, Windows, Surface gear, or Xbox for work, school, and entertainment, providing candid product feedback directly to internal staff is the best way to get your voice heard on nagging issues and wish list features alike.
While the scope of Microsoft branches can seem labyrinthine from the outside, there are identifiable inroads for communicating directly with relevant Microsoft customer service Australia units stateside that can best address your pain points.
Utilize Native Feedback Features
Nearly all Microsoft apps and services have built-in options to submit comments, whether lodge bug reports or feature requests.
In Word Online, for example, selecting Help > Feedback opens a simple window to describe problems or recommendations. The same goes for OneDrive, Teams, Outlook on the web, and other cloud tools.
Products like Windows 11 also prompt for reviews post-update, while Xbox members and Game Pass subscribers have community forums closely monitored by Microsoft reps.
Make use of these native avenues as a first step to sharing your user perspectives.
Windows and Surface Insider Program
Focused test groups like the Windows and Surface Insider Program provide early access to software builds and devices to collect high-value usage data.
As an insider testing pre-release features, you can share much more granular observations than general consumer channels allow.
Surface owners encountering hardware problems can also contact Support teams via chat, phone, or Twitter, which interface directly with engineering to diagnose issues.
Onterre User Research Portal
Microsoft operates a dedicated portal called Onterre that allows select customers to remotely participate in development feedback sessions.
You can sign up with your organizational email to be considered for 90-minute video calls with UX researchers about new iterations of Microsoft tools in the pipeline.
As a volunteer test subject, you get to preview redesigns hands-on and provide your reactions to the people shaping future products.
Enterprise and Education Accounts
For Australians affiliated with large companies, governments, or academic institutions with enterprise licensing contracts, leveraging your account manager provides a straight line for elevating major technical blockers and road-mapped items.
Account reps meet routinely with regional leadership teams across Microsoft’s stack to give voice to trends identified among their biggest customers.
So, if migration hurdles are impeding your workforce’s adoption of cloud services or students need new device options, lean on these established conduits for two-way dialogue. By understanding the avenues for user feedback baked into Microsoft’s structure and using the right channels for your problems or inspiration, everyday Aussies can influence better experiences.
